Fair and responsible business practices.

Complaints procedure

We have set up a Group-wide complaints procedure that enables internal and external persons to report complaints or violations in the area of public law, human rights and/or environmental obligations in connection with Jade-Pack, its direct business partners or employees.

The reports are forwarded via an anonymized procedure to our external ombudsman, FIRST PRIVACY GmbH, via an anonymous procedure. The information you provide will be treated confidentially and, after an initial review forwarded to the HZI Group’s Compliance Manager for further action. The protection of whistleblowers is guaranteed throughout the procedure and it is ensured that no disadvantages arise in the professional context.

All regulations relating to the complaint’s procedure are anchored in our Group-wide rules of procedure.

Rules of procedure for complaints english